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Privacy Policy

1. Introduction

Staple Garage Ltd (“we”, “us”, “our”) respects your privacy and complies with UK GDPR. We collect and process personal data when you visit our website, book a service or MOT, or contact us.

2. Data Controller

Staple Garage Ltd
1–3 Northcote Road, Southsea, Portsmouth, PO4 0LH
📞 02392 754425 · ✉️ staplegarage@mail.com
Established in 2018 as a Good Garage Scheme member, offering MOTs, servicing, repairs, tyres, brakes, exhausts, welding, diagnostics, air‑conditioning servicing, suspension care, and recovery.

3. Personal Data We Collect

  • Booking/enquiry forms: name, contact details, vehicle registration, service required

  • Communications: information shared via phone, email, or face‑to‑face

  • Website analytics: anonymised IP address, browser/device type, pages visited, session duration—collected via essential and performance cookies only; no profiling or advertising cookies used

4. Purpose of Using Your Data

Your details are used to:

  • Provide quotes, schedule, and carry out MOTs, repairs, servicing, tyres, brakes, exhausts, welding, suspension, diagnostics, air‑con servicing, and recovery

  • Send confirmations, reminders, invoices, and follow‑ups

  • Improve our website and services via anonymised analytics

  • Comply with legal, warranty, financial, and safety record requirements

5. Legal Basis for Processing

  • Contractual necessity: to fulfil your service requests

  • Legitimate interests: to manage and improve our business and website

  • Consent: where opted in for marketing or follow-up communications

  • Legal obligation: to maintain records for VAT, warranties, and regulatory compliance

6. Data Sharing

Your data is not sold or rented. We may share it with:

  • Service providers (e.g., hosting, email platforms, analytics), all bound by data‑processing agreements

  • Legal/regulatory bodies, insurers, or warranty partners, when required by law or for operational purposes

7. Cookies & Analytics

  • Essential cookies: required for form submissions and website navigation

  • Performance cookies: anonymised analytics (e.g., Google Analytics) only
    No advertising or profiling cookies are used

8. Data Retention

  • Service and enquiry records: retained for up to 7 years for warranty, legal, and financial obligations

  • Analytics logs: session-level data deleted after 24 months; aggregated data retained as needed

9. Your Rights

You have rights under UK GDPR to:

  • Access, correct, erase, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise these rights, please contact us via phone or email. You may also lodge a complaint with the ICO.

10. Security

We protect your data using SSL encryption, secure hosting, restricted access, firewalls, and staff training. While no system is immune, we adhere to industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy from time to time. The Effective Date above reflects the current version. Continued use of our website implies acceptance of any updates.

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